Privacy Policy & Terms of Use

Welcome to JustKaaj. This Privacy Policy and Terms of Use outlines how we collect, use, and protect your data, as well as the rules and responsibilities that govern your use of our platform — whether as a user or a service provider.

By accessing or using the JustKaaj platform, you agree to comply with the terms below. If you do not agree with any part of this policy, please refrain from using our services.

1. User Responsibilities

As a registered User of JustKaaj, you are expected to:

• Provide accurate and up-to-date personal information.
• Use services only for lawful and ethical purposes.
• Treat service providers with respect and professionalism.
• Make payments in a timely and transparent manner.
• Avoid fraudulent bookings, harassment, abuse, or misuse of the platform.
• Respect cancellation and rescheduling policies as outlined in our service terms.

Consequences of Violation:

• Temporary or permanent suspension of your account.
• Restriction from future bookings.
• Legal proceedings in cases of fraud, abuse, or harassment.
• Forfeiture of service access without refund in cases of severe misconduct.

2. Service Provider Responsibilities

As a Service Provider, you are required to:

• Submit valid identification and qualification documents for verification.
• Provide honest, safe, timely, and high-quality services.
• Maintain professional conduct, hygiene, and punctuality.
• Treat users and their property with utmost respect.
• Avoid unethical practices, including no-shows, price manipulation, or false reviews.

Consequences of Violation:

• Immediate suspension or termination of provider account.
• Withholding of payment for incomplete or fraudulent services.
• Exclusion from JustKaaj promotions and advertising.
• Legal liability in the event of user harm, property damage, or misconduct.

3. Verification & Vetting Process

To maintain a safe and trustworthy platform:

For Users:

• Mandatory mobile number verification during registration.
• Optional ID and address verification for high-value service requests.

For Service Providers:

• National ID or Passport submission.
• Background check (e.g., police clearance where applicable).
• Review of skills, certifications, or work history.
• Screening interview (in-person or via video call).
• Ongoing performance review and customer feedback monitoring.

Verified providers receive a "Verified Badge" on their profile.

4. Data Privacy & Security

At JustKaaj, we are committed to protecting your personal Information.

Data Collection:

We collect only the information necessary to provide and improve our services, such as:

• Name, contact details, and service preferences.
• Location data (to match with providers nearby).
• Transaction history and feedback.

Data Usage:

• Your data is used solely for service fulfillment, customer support, and platform improvement.
• We do not sell, trade, or share your information with third parties without your consent.
• Financial data is encrypted using industry-standard security protocols.
• Only authorized personnel have controlled access to your information.

Your Rights:

• You may update or correct your personal data at any time.
• You may request deletion of your account and data (subject to legal retention requirements).
• You may opt out of promotional communications at any time.

5. Reporting, Complaints & Dispute Resolution

If you encounter any issues, we encourage prompt reporting through the following methods:

• Use the in-app "Report" feature.
• Email us at support@justkaaj.com.
• Call our helpline at [Insert Helpline Number].

Dispute Resolution:

• All complaints are investigated within 48 hours.
• JustKaaj acts as a neutral mediator in disputes between users and providers.
• Repeated or unresolved violations may result in legal escalation or permanent removal from the platform.

6. Policy Changes

JustKaaj reserves the right to update or modify this policy at any time. All major updates will be communicated to users via app notifications or email. Continued use of our platform after changes indicates acceptance of the revised policy.

7. Contact Us

For any privacy concerns or policy-related queries, please contact: